Frequently Asked Questions
Everything you need to know about your order and our products
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of our brand name or the contents on the exterior label.
What is your return policy on intimate apparel?
Due to health and hygiene regulations, we cannot accept returns on items that have been worn or removed from their original sealed packaging. Please consult our size guide before purchasing.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.
Are your leather products ethically sourced?
Yes, we work exclusively with suppliers who adhere to high standards of quality and ethical sourcing for all our premium leather and vegan-friendly alternative materials.
How do I care for my premium restraints and apparel?
We recommend using a specialized leather cleaner for genuine leather items and mild soap with warm water for our silicone and synthetic collections. Always air dry away from direct sunlight.